We are committed to producing items you would absolutely love! That said, we know things sometimes happen and an item might not work out as expected. No love lost, your satisfaction is our priority and we will be happy to sort things out for you. Here are our Returns and Exchange policies.
Returns and Exchanges
- Returns sent back within 14 days of receiving item may receive an exchange or refund
- Items must be returned in original condition to be eligible for an exchange or refund
- Items purchased with a discount code or on sale are FINAL SALE are not eligible for a refund
- Elisamama is NOT responsible for shipping costs on returned items
- Items marked as delivered by the postal office is no longer Elisamama's responsibility - please ensure your delivery location is secure to avoid theft.
If you have any issues with your order or need to make a return or exchange, please send an email to our owner at firstname.lastname@example.org. A response will be provided in no more than 24hrs.